Shipping policy
How we deliver your equipment, how long it takes and how the delivery cost is worked out.
Last updated: 24 September 2026
Where we deliver
- We deliver to all 9 provinces of South Africa.
- We do not ship outside South Africa.
- Large commercial equipment is shipped with specialised freight partners.
Delivery cost
- Delivery is not included in the product price.
- The cost depends on the weight and size of the equipment and the delivery address, so we quote it for each order.
- We send you the delivery quote before delivery is invoiced. Nothing is dispatched until you have accepted it.
Delivery time
- Delivery usually takes 5-10 business days depending on your location and the size of the equipment.
- We contact you within one business day of your order to confirm availability and arrange delivery.
- You receive tracking details once the order is dispatched.
Your part
- Give us a full delivery address and a phone number the driver can reach.
- Tell us before dispatch about stairs, narrow doorways or other access limits, so we can quote and plan correctly.
- Check the delivery for visible damage and tell us about any damage as soon as possible.
Collection
- Orders are delivered to your address. Please contact us before visiting our premises so we can confirm someone is available.
Damaged or faulty deliveries
- Faulty or damaged items are replaced or refunded at no extra cost. See our returns and refunds policy.
Questions about this policy?
Call 084 511 9761 or email sales@tjgymequipment.co.za. We reply within one business day.