Frequently asked questions
Ordering, payment, delivery, returns and warranty, answered plainly.
Add items to your cart and pay for the equipment by card on Stripe's secure checkout. We then contact you within one business day with your delivery quote, which is invoiced separately before dispatch.
Yes. We deliver to all 9 provinces using freight partners. Delivery usually takes 5-10 business days depending on your location and the size of the equipment.
Delivery is quoted per order because it depends on the weight of the equipment and the destination. We send you the delivery quote before delivery is invoiced.
Equipment is paid by card on Stripe's secure checkout. Delivery is invoiced separately and paid by EFT to the bank account on the invoice we email you. We never ask for payment over WhatsApp.
Our listings are used commercial equipment unless a product page says otherwise. Each product page shows the condition, price and photos. Ask us if you would like more photos of a unit.
You can return unused items in their original packaging within 14 days of delivery. Refunds are paid by EFT within 7 days of us receiving and checking the item. Return shipping for change-of-mind returns is paid by the buyer. Faulty or damaged items are replaced or refunded at no extra cost.
Warranties cover manufacturing defects under normal use. Contact us with your order reference to make a warranty claim.
Orders are delivered to your address. Please contact us before visiting so we can confirm someone is available.
Our catalogue is mainly commercial equipment from brands such as Life Fitness, Hammer Strength, Technogym, Precor, Concept 2 and Rogue, suited to gyms, studios, hotels and home gyms.
Yes. You are welcome to order single items for home use.
Contact us as soon as possible to cancel. If you have not paid anything yet, there is nothing further to do. If you have paid, our returns and refunds policy applies.
Ask us about installation when you order and we will tell you what is possible for your location and equipment.